1. What’s your MOQ ?
>> Our MOQ for each model is 50 PCS.
2. How long does it take to receive my items once I’ve placed my order?
>>Our order fulfillment for mirrors generally takes about 4 weeks,cabinets about 6 weeks.
3.Are special orders possible, and you produce customer size ?
>> Special orders are possible, but only for large volume orders. Minimum order size will vary depending on size , shape. Contact us with your specifications for more detailed information.
4. From what location do your products ship?
>> Our products ship from Ningbo/Shanghai port, China. We can also send the goods to other ports in China, the local logistics are not very expensive.
5. What is the warranty on Dimo product?
>> Every Dimo product comes with a THREE (3) year warranty from the date of delivery.
6. Are all of the items you produce shown on your website ?
>> Most , but not all of our products shown on our website. We can also make custom designs.
7. Do you have a catalog or price list of all your product ?
>> Yes , we have catalog but no fixed price list . Because our products are fully customized by size,material,features,packing. Please send the detailed request and we will quote you.
8. How much is delivery?
>> Delivery costs are calculated on your total order, and the area we are delivering to. We can do door-to-door shipping. For more detailed information on delivery costs please contact us.
9. What if my mirror arrives damaged?
>> We take great care in packaging our mirrors to a high standard to ensure their safe arrival. In the unlikely event of a mirror arriving damaged we will arrange for a free collection and replacement as soon as possible. Please see our full returns policy.